By Davidblogs 
Running a repair business can be hectic. Along with managing a number of processes such as repair jobs, and inventory, you must organize your employees. However, most repair business owners find streamlining these operations hectic. The reason? Relying solely on manual methods and procedures such as paperwork, spreadsheets, etc.
This is why you need to use repair shop software. Today, we will let you know how this automation tool can help you save time, and boost efficiency by managing your operations. Stay with us.
1. Effortlessly Manage Your Inventory
For most repair business owners, managing inventory is one of the challenging tasks. Why? They have to keep an eye on a number of small parts, products, and accessories. Like, if you run a cell phone or computer repair store, you have to track batteries, LCD panels, motherboards, etc.
Also, if you still rely on conventional, old manual methods to manage inventory, it can be a hassle. For instance, how would you know if you have enough screen protectors or laptop cooling pads at your shop? Or how would you know your daily sales accurately, and compare it to what you did last week?
This is why using a repair shop software is a must for your business. Using this automation tool, you can streamline your inventory like never before. It will always send you a notification alert whenever a part or product is getting low in stock. This way, you can easily know when to reorder. Moreover, you can reorder items and accessories from your desired vendors, making the entire process hassle-free and time saving. For better insight, look for the inventory management best practices for your repair shop
2. Track Every Repair Job and Notify Your Customers
Another challenging task for repair business owners is managing repair jobs. It happens that a customer visits your store to get their phone or laptop fixed. You inspect the device and give them a timeframe and they leave your shop. However, after a few hours, most of them start calling or messaging you, asking for the repair status of their device.
Then, sometimes, you forget which of the technicians were working on repair. Or they may forget about the instruction you gave to them. As a result, there are missed entries, and errors, leading to dissatisfied customers.
To get rid of these things, you need to equip your lab with repair shop POS software. Using it, you can create repair tickets against every device. The ticket will include the following things.
- Customer contact information (number, email)
- Issue with the device
- Assigned technician
- Expected delivery date
After this, you can assign the job to any technicians available. You can also add internal notes, so they never miss any important instructions, or repairs. This way, when the job is completed, the software will automatically notify the customers. So, they would know your device is fixed and they need to visit you to pick up their gadgets.
In the same way, you can assign the repair job from one technician to another. Also, that depends upon the available time, and complexity of the job. If they are unable to fix it, you can assign the job to another guy who is a pro and has some spare time too.
3. Manage Your Employees and Track their Productivity
Your employees at your repair shop are your asset. Depending upon their skill, experience, and professionalism, they can make or break your business. However, whatever it takes, you need to keep an eye on their performance and productivity, and reward them accordingly.
Most of you may wonder why you should keep an eye on them. There are a number of reasons behind it. Firstly, they are all just employees to you. They may not bother much about your growth and expansion. What they care about is their wages. As long as you continue to pay them fairly, they will keep doing the good work.
Contrary to this, not all of them are there to work with full potential. For instance, some of them may steal from your shop, lie to you about their work hours and repairs they complete. Also, studies suggest that 75% of employees have stolen at least once from their employer. As a result, this causes billions of US$ dollars in loss to the businesses in America.
Therefore, you need to use software for repair shop. It will let you know the check-in, check-out times of your employees, and repair tickets they complete in a shift. Additionally, you can easily calculate their commissions and process payroll effortlessly.
Final Words
For repair shop owners, it’s not good practice to rely on manual methods as they cause several errors. Instead, you need to use an automation tool as it will help you increase efficiency and streamline operations. Hopefully, you enjoyed reading this post.